Refund policy

Refund, Replacement & Cancellation Policy

At After Flora(afterflora.com.au), we take pride in creating beautiful floral arrangements using the freshest flowers available. As flowers are natural and perishable products, each arrangement is unique, and slight variations in colour, size, shape, and bloom stage are to be expected.

Quality Guarantee

If your order arrives damaged, incorrect, or does not meet acceptable quality standards, please contact us within 24 hours of delivery via info@afterflora.com.au.
Please include your order number, a description of the issue, and clear photographs. Claims without photos or after disposal may not be eligible. We may request the original arrangement for inspection.

Refunds & Replacements

Requests are assessed individually in accordance with the Australian Consumer Law (ACL). Where a genuine quality issue exists, an appropriate remedy may include a replacement, partial refund, or full refund. Normal variations in flower variety, colour, fragrance, bloom size, and longevity are not considered faults.

Change of Mind

Due to the perishable and made-to-order nature of our products, refunds, exchanges, or cancellations are not available for change of mind once an order has been prepared or dispatched.

Flower Substitutions

Flower availability varies seasonally. We may substitute flowers with those of equal or greater value while maintaining the overall style and design.
While every effort ismade to replicate the arrangement pictured, exact flower varieties or colours cannot always be guaranteed.

Order Cancellations

• More than 72 hours before delivery: Full refund (excluding non-refundable third-party processing fees).

• 48–72 hours before delivery: 50% of the order value retained.
• Less than 48 hours before delivery: No cancellation or refund.

Delivery & Disclaimer

Customers are responsible for accurate delivery details. Additional delivery fees may apply if re-delivery is required due to incorrect information. If the recipient is unavailable, you authorise our driver to leave the flowers in a safe, weatherprotected location. Once delivered to the nominated address or left in a safe location, responsibility transfers to the recipient or purchaser. We are not liable for damage caused by extreme weather after delivery.

Gift Cards & Vouchers

Gift cards and vouchers are non-refundable, cannot be redeemed for cash, and should be treated as cash. We are not responsible for lost, stolen, or unauthorised use.